Return & Refund Policy

1. Product Disclaimer

The information about our products as available on our website or printed on products/packages is not intended to diagnose, treat, or cure any disease. This information is intended as an introduction to value addition in life through supplements. Our products aim at maintaining holistic balance in body and immunity level but are in no way substitute for medical diagnosis. We are not medical professionals or researchers hence we cannot prescribe what product, composition, the dosage can cure your disease or disorder. We cannot answer medical questions to prescribe cures, treatment or to guess what is wrong with you. Please do consult your health practitioner/ doctor about your health conditions and use our supplements for value addition in life. Any product used in excessive amounts will invite problems.

We shall be responsible for the quality of products only if such products are bought from us or through our franchise outlets or authorized Direct Seller(s). The buyer shall be solely responsible for all consequences for the purchase and use of products bought from unauthorized sources including unauthorized websites, an E-commerce marketplace, or unauthorized parties.

2. Refund and Return policies:
We are committed to delivering you the best quality products and guarantee your full satisfaction. If for any reason you are not completely satisfied with the products, you may return them within 30 days of purchase for a refund as per the terms of the Returns Policy. The refund policy is applicable only for products in marketable condition, accompanied by an invoice and relevant ID proof of the Customer. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon the Customers/Direct Sellers to follow the Customer Product Refund Policy in letter and spirit.

Customer/Direct Sellers may return the products within 30 days of purchase subject to the following conditions:

• If the product is in marketable** condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.
• If the product is in marketable** condition and is returned within 30 days of invoice date not accompanied by original invoice refund after deduction of Taxes levied will be given.
• If the product is in Unmarketable*** condition and is returned within 30 days of invoice date refund value will be assessed by appointed officer/authorised representative and appropriate value will be given.

 **Marketable refers to products that are unopened and sealed.
***Unmarketable are products, which have been partially used/opened/ damaged.
Notes:

• The Customer/Direct Seller must return the product(s) to our head office personally or by courier.
• Condition refers to the condition in which the stock is received back from the customer/ Direct Seller on return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by our executive.
•  PV/BV adjustment of products returned shall be processed in the same Payout. Total PV/BV of the returned products will be deducted from the returning direct sellers account.

If customers return products directly to RPC, PV/BV adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the direct seller.